Terms of Service & Refund Policy

The Gold Desk provides XAUUSD (gold) trade signals with entry, stop-loss and take-profit levels, a performance log, a lot-size planner and signal alerts. The Service is an information tool. It is not financial, investment or trading advice, and it does not place trades for you. You decide whether to trade and you execute any trade yourself with your own broker.

Trading gold, forex and CFDs carries a high level of risk and may not be suitable for everyone. You can lose some or all of the money you trade. Signals can result in a loss, a break-even or a partial result, and can be affected by delays, spreads, slippage, your lot size and the time you enter.

Performance figures shown in the Service are historical records of our signals. Past performance does not guarantee future results, and your own results may differ.

• You must be of legal age to use trading services in your country.
• Your access key is personal. One key can be active on one device at a time; signing in on a new device signs out the previous one.
• Do not share, resell or redistribute your access key or the signals. We may suspend or end access that is shared or abused, without refund.

• Prices are shown in USD at checkout.
• Card plans are subscriptions. They renew automatically at the end of each access period and your card is charged the renewal price shown at checkout, until you cancel.
• Any introductory or promotional price applies only to the period stated at checkout; after that, the subscription renews at the regular price shown at checkout.
• FPX payments are one-time payments for the selected access period and do not renew automatically.

You can cancel a card subscription at any time before your next renewal date yourself on our subscription management page (sign in with the email you used at checkout), or by contacting @thegoldeskbot on Telegram. After cancellation you will not be charged again, and your access continues until the end of the period you have already paid for.

If you are not satisfied, you can request a refund of a card charge within 24 hours of that charge by contacting @thegoldeskbot on Telegram. Refunds are returned to the original payment method.

After 24 hours, payments for an access period that has started are non-refundable, except where a refund is required by applicable law. Free trials and free membership access involve no payment and are therefore not refundable.

Free access may be available if you open and fund a trading account with our broker partner (INFINOX) using our refer code and meet the requirements shown on the membership page. The broker is a separate company; your trading account, deposits and trades are governed by your agreement with the broker. We may receive a commission from the broker in connection with accounts opened using our refer code.

To the maximum extent permitted by law, The Gold Desk is not liable for any trading losses, lost profits, or indirect or consequential losses arising from your use of, or inability to use, the Service or its signals. The Service is provided “as is” and may occasionally be unavailable, delayed or contain errors.

We may update these terms from time to time. The “Last updated” date above shows when they were last changed. Continuing to use the Service after a change means you accept the updated terms.